Returns and exhanges

Right of return

If for any reason you are not satisfied with the SAUSO product you have ordered, you can return it within 30 days of receiving your order. Customer is responsible of return costs. The returned product must be unused and in good condition, including all included price tags. If these are not met or the product contains, for example, pet hair, we cannot accept a refund. If there is an error caused by the customer in the return, we always withhold at least 25% of the purchase price. The product must be well packaged and the customer is responsible for the breakage or loss of a poorly packaged product. 

Return adress is:

Mikonkatu 7, Sauso shop

00100 Helsinki

Finland

When the product arrives in proper condition, the product will be inspected, after which we will refund the money within 30 days of receiving the return shipment. The refund is always made to the same card / account from which the product was paid. If you have chosen an invoice as the payment method, we will notify you of any changes to the invoice directly when the product arrives back in our warehouse. Refunds cannot be sent by cash on delivery.

When you make a return, you can package all the returned products in the same package, even if they were shipped in separate packages.

You will be notified when your return has been processed. If you have not received any notification within this time, please contact our customer service.

If you return the product, be sure to take a receipt for the return and keep it until your return is approved. Receipts may be required in problem situations.

If you have any questions, please contact our customer service sauso.shop@sauso.com.

Exchange right

Due to the high demand for the products, we recommend placing a new order for the product you want and returning the product to be replaced with a normal customer return, as we cannot guarantee that the product you want is still in stock when processing the exchange order. 

Terms of exchange and return: - 30 days from the arrival of the order to test and match the product you ordered.

The returned product must be unused and in good condition, including all included price tags. If these are not met or the product contains, for example, pet hair, we cannot accept a refund. If there is an error caused by the customer in the return, we always withhold at least 25% of the purchase price. Products must be returned in protected packaging. The customer is responsible for the breakage or loss of a poorly packaged product. - The money is always returned to the payer's account / card.

The return takes about 1-3 weeks. You will be notified when your return has been processed.

Complaint

If you are dissatisfied with the product and would like to complain, please contact us by email at sauso.shop@sauso.com.

The right of complaint does not cover products purchased from third parties and the orderer should contact us personally.

We always take back complaint products in return shipments. Read the section: Right of return.

Law

Our operations are based on the current Consumer Protection Act. The customer has the right to refer any disputes arising from this agreement to the Consumer Disputes Board. Children under the age of 18 may only order with the consent of a guardian.