The quality of the gloves is an honor for us, so if you have any questions do not hesitate to contact us. Handmade gloves are carefully made and finished, but can sometimes give rise to a rare complaint. For example, a detached seam or a quickly detached lining, or a rare skin tear are grounds for complaint. The solution of the complaint is evaluated on a case-by-case basis. In case of complaints, deal directly with our store: Mikonkatu 7, Helsinki or contact info@sauso.com. To speed up transactions, attach your contact information, order number, date of purchase, place of purchase, and a picture of the gloves to the e-mail.