Return and exchange

Can I exchange the product I ordered from the online store for another in your store?

Yes you can. Please bring an unused product and order confirmation.

How can I return my order?

Read more detailed instructions:

Can I exchange the product I ordered for another one?

Exchange is possible for our products within 30 days of receiving the order. However, due to high demand and limited product batches, instead of a standard exchange return, we recommend the following: Re-order the product you want from our online store and make a traditional return on the product you have already received.

By doing this, we ensure that the product you want is still available when the return arrives. That route is also much faster, as it can take a few weeks for the replacement product to arrive for you as an exchange refund. However, new orders can be shipped according to the normal delivery schedule, ie in about 1-3 days.

That is 1. Order the new product you want. 2. Return the product to be replaced. 3. You will get your money back for the returned product.

Can I change products more than once?

Product replacement is free once. If you are not satisfied with the product even after the exchange, the following exchange times will be charged 15 € / time shipping and handling costs.

In our store, the exchange is free. (Eerikinkatu 1, Helsinki)

Kuinka kauan rahojeni palautuksessa kestää?

Kun olemme käsitelleet palautuksesi ja tehneet maksunvälittäjäyhtiölle rahojenpalautuspyynnön, suoritus näkyy tililläsi 1-10 arkipäivän kuluessa.

If you have any other questions, please contact us

Mikonkatu 7
00100 Helsinki

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